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Click to call, voice and callback

How do customers call us from the page or the app they are already on, free, into the same queues? Posts on click to call, WebRTC voice and callback on Genesys Cloud.

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What happens when a customer clicks to call: the path from browser to Genesys Cloud queue

Click to call lets a visitor start a voice call from the page they are on, free, with no phone number to dial. The call arrives in Genesys Cloud as a standard call. This post follows one call from the…

Sebastian Kajzer · 13 Oct 2026 · 3 min read

Click to call, voice and callback

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What happens when a customer clicks to call: the path from browser to Genesys Cloud queue

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