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Chat widgets and web messaging

How do we make our website chat look like our brand and do more, while keeping what routes it? Posts on chat widgets and enhanced web messaging on Genesys Cloud.

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What the TrueEngage widget adds on top of Genesys Cloud web messaging

Enhanced web messaging is Genesys Cloud web messaging with a customisable design and the other contact options around it in one widget. The chat still routes to a Genesys Messenger deployment, so bot …

Sebastian Kajzer · 13 Oct 2026 · 3 min read

Chat widgets and web messaging

Posts

What the TrueEngage widget adds on top of Genesys Cloud web messaging

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