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Co-browsing and screen sharing

How do I see what my customer sees, safely, inside Genesys Cloud? Posts on co-browsing and two-way screen sharing with annotation on Genesys Cloud: what each does, when to use which, consent and recording.

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Co-browsing and screen sharing

co-browsing

Co-browsing vs screen sharing: which do you need for customer support?

Co-browsing lets an agent see the web page a customer is looking at, inside the customer's browser. Screen sharing lets either side show a whole screen, a window or a tab, and in TrueEngage it runs in…

Sebastian Kajzer · 12 Oct 2026 · 4 min read

Co-browsing and screen sharing

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Co-browsing vs screen sharing: which do you need for customer support?

Customer contact on Genesys Cloud, once a month