Release notes, explainers and customer stories, written by the people who build the product.
TrueEngage enhanced web messaging is Genesys Cloud web messaging inside a chat widget the contact centre can design itself, with the other contact options placed around it. Every conversation still ro…
Black Friday now opens a customer service peak that runs from late November through the January returns, and most of that demand arrives online and in the contact center. For retailers on Genesys Clou…
Co-browsing lets an agent see the web page a customer is looking at, inside the customer's own browser, and nothing else. Screen sharing lets a person show a whole screen, a window or a browser tab, a…
One of the key use cases of web chat is to initiate conversations with website visitors, helping them learn more about your products and services. Web Chat is successfully used to achieve this. Howeve…
TrueEngage drastically enhances the capabilities of Genesys Web Messenger, making it an attractive solution for both customer support and digital sales. It empowers business users to manage deployment…
Groundbreaking video web contact implementation for Genesys Cloud is here. With TrueEngage Video Web Contact, your customers can initiate a video call to your agents using a beautiful widget while Gen…
In the age of impatient consumers, providing seamless and efficient customer service is paramount. With TrueEngage Web Call for Genesys Cloud, you can deploy groundbreaking WebRTC-based web calls comp…
In today’s competitive digital landscape, providing exceptional customer service is crucial for business success. With Genesys Cloud, combined with TrueEngage, you can deploy immediate and scheduled W…
Today we'll look at the VideoEngager app, which offers video functionality with a lot of features around video.
Deploy FB Messenger Web Contact Widget in Minutes: Enhance Customer Service and Generate More Leads with Genesys Cloud
