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Real omnichannel

Why should a customer have to start over when the channel is wrong? Posts on moving one interaction between chat, voice and video on Genesys Cloud.

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omnichannel

Effortless Video Web Contact Implementation for Genesys Cloud

Groundbreaking video web contact implementation for Genesys Cloud is here. With TrueEngage Video Web Contact, your customers can initiate a video call to your agents using a beautiful widget while Gen…

Alex Wierciński · 3 Aug 2024 · 3 min read

Real omnichannel

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Effortless Video Web Contact Implementation for Genesys Cloud

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