Effortless Video Web Contact Implementation for Genesys Cloud

Groundbreaking video web contact implementation for Genesys Cloud is here. With TrueEngage Video Web Contact, your customers can initiate a video call to your agents using a beautiful widget while Genesys will record the voice part of the call and enable the use of standard Genesys Cloud analytical tools.  

Why Use Video Contact on Your Website?

Sometimes, it's just better to see your customer and for your customer to see you. Video contact allows customers to show you something or enables you to demonstrate something to them, making the interaction more personal and effective. Think about how video can improve your customer experience and increase sales.

Effortless Video Web Contact Deployment and Management with TrueEngage

TrueEngage simplifies the deployment and management of video web contact through seamless integration with Genesys Cloud. Here's how:

• 5-Minute, Zero-Code Deployment: Quickly deploy video contact widgets with full integration with Genesys Cloud without the need for coding skills.
• Single Website Code Snippet: Manage multiple widgets effortlessly with just one piece of code.
• Intuitive Management Panel: Designed for business users, the cutting-edge panel makes managing customer interactions straightforward and efficient.
• No Additional Hardware or Software Required: Implement video contact without any additional investment in hardware or software.

TrueEngage Web Callback Platform Benefits

• Enhanced Customer Experiences: Improve interactions when voice or text alone is insufficient. 
• Customer Identity Verification: Use video to verify customer identities, adding a layer of security and trust.
• Increased Sales: Seeing is believing—video interactions can drive sales by providing a more engaging and convincing experience. A study by Forrester found that video can increase conversions by up to 80%.
• Complete Digital Journeys: Help customers complete their intended digital journeys seamlessly.
• Shortened Average Handling Time (AHT): Provide agents with complete website visitor information, reducing call durations. McKinsey & Company found that leveraging customer data can reduce AHT by 40%.

Unique TrueEngage Features

• One-of-a-Kind Video Implementation: Treats video like an inbound call interaction, integrating seamlessly with Genesys Cloud.
• Voice Recording and Analysis: Record the voice part of the call on Genesys Cloud and utilize built-in analytical tools for insights.
• Beautiful, Easy-to-Deploy Widgets: Design and deploy visually appealing video contact widgets with ease.
• Complete Control: Customize widget design and copywriting to match your brand.
• Advanced Targeting: Target website visitors based on URL, country, device, and UTM parameters.
• Engaging Texts: Use custom or AI-driven heads-up texts to engage visitors.
• Visitor Engagement Triggers: Set triggers based on time on site, scroll percentage, exit intent, and more.
• Predictive Engagement Integration: Leverage Genesys Predictive Engagement for smarter customer interactions, potentially increasing conversion rates by 25% (Forrester).
• Easy Routing: Configure routing to the intended queue with one click.
• Scheduled Video Calls: Coming soon, providing even more flexibility and convenience.

One-Click Upgrade to Any-Channel Web Contact Platform for Genesys Cloud

Expand your communication capabilities with a simple upgrade:

• Enhanced Genesys Web Messenger (Chat)
• WhatsApp
• Facebook Messenger
• WebRTC Web Calls
• Immediate and Scheduled Web Callback
• Custom Forms
• Genesys Knowledge Management (coming soon)

Must-Have for Genesys Partners

TrueEngage offers an all-in-one solution for any-channel web contact needs, making it indispensable for Genesys partners:

• Comprehensive Solution: Cover customer service, digital sales, and marketing needs with one robust platform.
• Easy Presentation: Showcase a ready, self-service solution that is visually appealing and easy to use.
• Increased Demand: Drive demand for GCX licenses and AI implementations by integrating TrueEngage with your customers’ systems.

Simple and Transparent Pricing

TrueEngage offers a straightforward pricing model based on the number of created widgets, ensuring clarity and predictability in your costs.

With TrueEngage and Genesys Cloud, deploying video web contact has never been easier. Transform your customer service and sales efforts today and experience the benefits of enhanced customer engagement and streamlined operations. Contact us to get started.

➡️ Schedule a demo or start a free trial today.