Easy-to-Deploy Facebook Messenger Widget for Genesys Cloud

Deploy FB Messenger Web Contact Widget in Minutes: Enhance Customer Service and Generate More Leads with Genesys Cloud

Customers preferences are diverse and changing, businesses need to stay connected with their customers through their preferred communication channels. Facebook Messenger, with more than 1 billion users, has emerged as a leading platform for customer service and lead generation. With TrueEngage Facebook Messenger for Genesys Cloud, deploying it on your website is quick and effortless, enabling you to leverage your existing resources for maximum impact.

Why Choose FB Messenger Web Contact for Customer Service and Lead Generation?

• Preferred Platform: Facebook Messenger is the communicator of choice in over 100 countries, making it a vital channel for reaching a global audience. According to Statista, Facebook Messenger had 1.3 billion monthly active users as of October 2020.
• Secure Communication: End-to-end encryption ensures unparalleled customer data privacy, fostering trust and confidence. A survey by Dimension Data found that 62% of businesses consider data security and privacy as the primary drivers for adopting new communication channels.
• Asynchronous Interaction: Both customers and agents can return to conversations at their convenience, ensuring flexibility and improved customer satisfaction. Research by LivePerson indicates that asynchronous messaging increases customer satisfaction by 25%.

Effortless FB Messenger Web Contact Deployment and Management with TrueEngage

TrueEngage simplifies the deployment and management of FB Messenger Web Contact through a seamless integration with Genesys Cloud. Here’s how:

• 5-Minute, Zero-Code Deployment: Quickly integrate FB Messenger Web Contact with Genesys Cloud without the need for any coding skills. Businesses can start engaging with customers almost immediately.
• Single Website Code Snippet: Manage multiple widgets effortlessly with just one piece of code, reducing the complexity of deployment.
• Intuitive Management Panel: Designed for business users, the cutting-edge panel makes managing customer interactions straightforward and efficient.

TrueEngage FB Messenger Platform Benefits

• Enhanced CX with Limited Agents: Utilize asynchronous communication to deliver superior customer experiences even with a limited number of agents. A study by Gartner found that businesses using messaging apps for customer service see a 20% increase in operational efficiency.
• Comprehensive Conversation History: Ensure customer comfort by maintaining a full history of conversations, which 70% of consumers say is crucial for a positive experience (Salesforce).
• Advanced Visitor Engagement: Generate more leads by engaging visitors with targeted and personalized interactions. HubSpot reports that personalized CTAs convert 202% better than default versions.
• Consistent Service Levels: Control interaction volume to maintain a consistent quality of service, ensuring a smooth and reliable customer experience.

Unique TrueEngage Features

• First Message "In Widget": Avoid abrupt transfers to Facebook Messenger by initiating the first message within the widget, providing a seamless user experience.
• Customizable Widget Design: Gain complete control over widget design and copywriting to match your brand’s identity.
• Advanced Visitor Targeting: Target visitors based on URL, country, device, and UTM parameters, enhancing the relevance of your interactions.
• Engaging Heads-Up Texts: Use custom or AI-driven texts to engage visitors, increasing engagement rates by up to 50% (Intercom).
• Visitor Engagement Triggers: Set triggers based on time on site, scroll percentage, exit intent, and more, to capture leads effectively.
• Predictive Engagement Integration: Leverage Genesys Predictive Engagement for smarter customer interactions, which can increase conversion rates by 25% (Forrester).
• Conditional Channel Availability: Make channel availability conditional on schedule groups and expected wait times, optimizing resource allocation.
• One-Click Routing: Easily configure routing to your Messenger deployment with just one click, streamlining the process.

One-Click Upgrade to Any-Channel Web Contact Platform for Genesys Cloud

Expand your communication capabilities with a simple upgrade:

• Enhanced Genesys Web Messenger (Chat)
• WhatsApp
• WebRTC Web Calls
• WebRTC Video
• Web Callback Requests
• Custom Forms
• Scheduled Video (coming soon)
• Genesys Knowledge Management (coming soon)

Must-Have for Genesys Partners

TrueEngage offers an all-in-one solution for any-channel web contact needs, making it indispensable for Genesys partners:

• Comprehensive Solution: Cover customer service, digital sales, and marketing needs with one robust platform.
• Easy Presentation: Showcase a ready, self-service solution that is visually appealing and easy to use.
• Drive Demand: Increase demand for GCX licenses and AI implementations by integrating TrueEngage with your customers’ systems.

Simple and Transparent Pricing

TrueEngage offers a straightforward pricing model based on the number of created widgets, ensuring clarity and predictability in your costs.

With TrueEngage and Genesys Cloud, deploying FB Messenger Web Contact has never been easier. Transform your customer service and lead generation efforts today and experience the benefits of enhanced customer engagement and streamlined operations. Contact us to get started.

How to get started?

➡️ Schedule a demo or start a free trial today.