Enhance Genesys Web Messenger With Advanced Visitor Engagement

TrueEngage drastically enhances the capabilities of Genesys Web Messenger, making it an attractive solution for both customer support and digital sales. It empowers business users to manage deployments without needing access to Genesys Cloud administration. TrueEngage adds crucial website visitor engagement features, customer journey availability for agents, and customer requirements like chat transcript requests.

Why Use TrueEngage for Genesys Web Messenger?

TrueEngage brings a host of benefits to your customer interaction strategy, making it easier and more effective to engage with your website visitors. Here are some key reasons to use TrueEngage for Genesys Web Messenger:

• Dynamic Chat Widget Management: An intuitive management panel designed for business users allows for easy and dynamic chat widget management.
• Support for Chat Transcript Requests: Out-of-the-box support for customer chat transcript requests enhances the customer experience.
• Effortless Widget Deployments: Deploy chat widgets easily without requiring additional code on your website.
• Increased Lead Generation: Advanced visitor targeting and engagement features help generate more leads.
• Dynamic Interaction Volume Control: Manage interaction volume based on expected wait times and schedules.
• Shorter Average Handling Time (AHT): Provide agents with complete website visitor information, API support for users moving between URLs and devices, and additional information from your web assets.

Unique TrueEngage Features

TrueEngage offers a range of unique features that set it apart from other solutions:

• Control for Business Users: Empower digital departments with complete control over chat widget design and deployment while handling all interactions with Genesys Cloud.
• Advanced Visitor Targeting: Target the right visitors with the right chat widget based on URL, country, device, and UTM parameters.
• Engaging Visitor Contact: Use custom or AI-driven heads-up texts and Quick Reply Hover to engage visitors effectively.
• Visitor Engagement Triggers: Set engagement triggers based on time on site, scroll percentage, exit intent, and more.
• Predictive Engagement Integration: Utilize Genesys Predictive Engagement for smarter customer interactions.
• Comprehensive Visitor Information: Provide agents with customer web journey, geographical location, device and browser details, and previous interactions based on cookie data.
• Conditional Channel Availability: Make channel availability conditional on schedule groups and expected wait times.
• Seamless Routing: Configure routing to Genesys Messenger deployment with one click.
• Cookie Permissions Integration: Out-of-the-box integration with cookie permissions ensures compliance.
• Google Analytics Integration: Integrate with Google Analytics, including contact center outcomes, for better insights.
• Custom Form Integration: Include custom form call-up options in the chat widget.

One-Click Upgrade to Any-Channel Web Contact Platform for Genesys Cloud

Expand your communication capabilities with a simple upgrade:

• WhatsApp Web Contact
• Facebook Messenger Web Contact
• WebRTC Web Calls
• WebRTC Video
• Web Callback Requests
• Custom Forms
• Scheduled Video (coming soon)
• Genesys Knowledge Management (coming soon)

Must-Have for Genesys Partners

TrueEngage provides an all-in-one solution for any-channel web contact needs, making it indispensable for Genesys partners:

• Comprehensive Solution: Cover customer service, digital sales, and marketing needs with one robust platform.
• Easy Presentation: Showcase a ready, self-service solution that is visually appealing and easy to use.
• Increased Demand: Drive demand for GCX licenses and AI implementations by integrating TrueEngage with your customers’ systems.

Simple and Transparent Pricing

TrueEngage offers a straightforward pricing model based on the number of created widgets, ensuring clarity and predictability in your costs.

With TrueEngage and Genesys Cloud, enhancing your customer interactions has never been easier. Transform your customer service and digital sales efforts today and experience the benefits of advanced engagement and streamlined operations. Contact us to get started.

➡️ Schedule a demo or start a free trial today.