Easy to deploy Web Callback Widget for Genesys Cloud

In today’s competitive digital landscape, providing exceptional customer service is crucial for business success. With Genesys Cloud, combined with TrueEngage, you can deploy immediate and scheduled Web Callbacks on your website in minutes, enhancing customer service, generating more leads and helping customers to complete their intended digital journey - using the resources you already have.

Why Use a Callback Widget on Your Website?

Web callback allows customers to talk to your representatives while avoiding the frustration of waiting in queues. This feature is particularly effective in maintaining a positive customer experience when your contact center is struggling with peak call volumes.

Our scheduled callback feature enables customers to request a call at their convenience, aligning with your contact center's operational hours. Moreover, it’s a much cheaper alternative to local or international toll-free numbers, ensuring customers can contact your company without incurring charges.

Effortless Immediate and Scheduled Web Callback Deployment and Management with TrueEngage

TrueEngage streamlines the deployment and management of Web Callbacks through seamless integration with Genesys Cloud. Here’s how:

• 5-Minute, Zero-Code Deployment: Quickly deploy Web Callback widgets with full integration with Genesys Cloud, without the need for coding skills.
• Single Website Code Snippet: Manage multiple widgets effortlessly with just one piece of code.
• Intuitive Management Panel: Designed for business users, the cutting-edge panel makes managing customer interactions straightforward and efficient.

TrueEngage Web Callback Platform Benefits

• Improve Customer Experience: Offer Web Callbacks during high call volumes, ensuring customers avoid long wait times and remain satisfied. According to a study by American Express, 78% of consumers have bailed on a transaction or not made an intended purchase due to poor service experiences.
• Even Out Call Peaks: Use dynamic, expected wait time-dependent scheduling to manage and even out call peaks effectively.
• Cost Efficiency: Avoid the high costs of toll-free numbers while providing free calls for customers. A report by Forrester indicates that companies can save up to 30% in customer service costs by using digital channels.
• Increased Lead Generation: Generate more leads from your existing website traffic by engaging visitors with personalized interactions. HubSpot reports that personalized CTAs convert 202% better than default versions.
• Enhanced Digital Journeys: Help customers complete their intended digital journeys, increasing satisfaction and conversion rates.
• Comprehensive Visitor Information: Provide agents with complete website visitor information for better service. McKinsey & Company found that businesses leveraging customer data see a 40% reduction in Average Handling Time (AHT).

Unique TrueEngage Features

• Versatile Widget Design: Beautiful widgets for both immediate and scheduled callback requests.
• Conditional Availability: Immediate callback availability based on expected wait times, and scheduled callbacks based on contact center working hours.
• Full Control: Complete control over widget design and copywriting to match your brand.
• Advanced Targeting: Target visitors based on URL, country, device, and UTM parameters.
• Engaging Texts: Use custom or AI-driven heads-up texts to engage visitors.
• Visitor Engagement Triggers: Set triggers based on time on site, scroll percentage, exit intent, and more.
• Predictive Engagement Integration: Leverage Genesys Predictive Engagement for smarter customer interactions, which can increase conversion rates by up to 25% (Forrester).
• Easy Routing: Configure routing to the intended queue with just one click.

One-Click Upgrade to Any-Channel Web Contact Platform for Genesys Cloud

Expand your communication capabilities with a simple upgrade:

• Enhanced Genesys Web Messenger (Chat)
• WhatsApp
• Facebook Messenger
• WebRTC Web Calls
• WebRTC Video
• Custom Forms
• Scheduled Video (coming soon)
• Genesys Knowledge Management (coming soon)

Must-Have for Genesys Partners

TrueEngage offers an all-in-one solution for any-channel web contact needs, making it indispensable for Genesys partners:

• Comprehensive Solution: Cover customer service, digital sales, and marketing needs with one robust platform.
• Easy Presentation: Showcase a ready, self-service solution that is visually appealing and easy to use.
• Increased Demand: Drive demand for GCX licenses and AI implementations by integrating TrueEngage with your customers’ systems.

Simple and Transparent Pricing

TrueEngage offers a straightforward pricing model based on the number of created widgets, ensuring clarity and predictability in your costs.

With TrueEngage and Genesys Cloud, deploying Web Callbacks has never been easier. Transform your customer service and lead generation efforts today and experience the benefits of enhanced customer engagement and streamlined operations.

➡️ Schedule a demo or start a free trial today.