https://blog.trueengage.com/test Blog test en Mon, 12 Oct 2026 12:40:42 GMT 2026-10-12T12:40:42Z en https://blog.trueengage.com/test/co-browsing-vs-screen-sharing-which-do-you-need-for-customer-support <div class="hs-featured-image-wrapper"> <a href="https://blog.trueengage.com/test/co-browsing-vs-screen-sharing-which-do-you-need-for-customer-support" title="" class="hs-featured-image-link"> <img src="https://blog.trueengage.com/hubfs/co-browsing-vs-screen-sharing-1.jpg" alt="Co-browsing vs screen sharing: which do you need for customer support?" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>Co-browsing lets an agent see the web page a customer is looking at, inside the customer's browser. Screen sharing lets either side show a whole screen, a window or a tab, and in TrueEngage it runs in both directions, with the agent able to draw on what the customer shows. Both exist on Genesys Cloud. This article explains what each one does, how each runs on Genesys Cloud, and how to choose.</p> <div class="hs-featured-image-wrapper"> <a href="https://blog.trueengage.com/test/co-browsing-vs-screen-sharing-which-do-you-need-for-customer-support" title="" class="hs-featured-image-link"> <img src="https://blog.trueengage.com/hubfs/co-browsing-vs-screen-sharing-1.jpg" alt="Co-browsing vs screen sharing: which do you need for customer support?" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>Co-browsing lets an agent see the web page a customer is looking at, inside the customer's browser. Screen sharing lets either side show a whole screen, a window or a tab, and in TrueEngage it runs in both directions, with the agent able to draw on what the customer shows. Both exist on Genesys Cloud. This article explains what each one does, how each runs on Genesys Cloud, and how to choose.</p> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26886667&amp;k=14&amp;r=https%3A%2F%2Fblog.trueengage.com%2Ftest%2Fco-browsing-vs-screen-sharing-which-do-you-need-for-customer-support&amp;bu=https%253A%252F%252Fblog.trueengage.com%252Ftest&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> co-browsing Mon, 12 Oct 2026 10:29:13 GMT skajzer@trueengage.com (Sebastian Kajzer) https://blog.trueengage.com/test/co-browsing-vs-screen-sharing-which-do-you-need-for-customer-support 2026-10-12T10:29:13Z