Deploy WhatsApp Web Contact: Enhance Customer Service and Generate More Leads. Handle Efficiently With Genesys Cloud
In today’s fast-paced digital world, businesses need to stay connected with their customers through their preferred communication channels. WhatsApp, has emerged as a leading platform for customer service and lead generation. With TrueEngage WhatsApp Web Contact for Genesys Cloud, deploying is quick and effortless, enabling you to leverage your existing resources for maximum impact.
Why Choose WhatsApp Web Contact for Customer Service and Lead Generation?
- Preferred Platform: WhatsApp is the communicator of choice in over 100 countries, making it a vital channel for reaching a global audience. According to Statista, WhatsApp had over 2 billion monthly active users as of January 2021.
- Secure Communication: End-to-end encryption ensures unparalleled customer data privacy, fostering trust and confidence. A survey by Dimension Data found that 62% of businesses consider data security and privacy as the primary drivers for adopting new communication channels.
- Asynchronous Interaction: Both customers and agents can return to conversations at their convenience, ensuring flexibility and improved customer satisfaction. Research by LivePerson indicates that asynchronous messaging increases customer satisfaction by 25%.
Effortless WhatsApp Web Contact Deployment and Management with TrueEngage
TrueEngage simplifies the deployment and management of WhatsApp Web Contact through a seamless integration with Genesys Cloud. Here’s how:
- 5-Minute, Zero-Code Deployment from Genesys AppFoundry: Quickly integrate WhatsApp Web Contact with Genesys Cloud without the need for any coding skills. Businesses can start engaging with customers almost immediately.
- Single Website Code Snippet: Manage multiple widgets effortlessly with just one piece of code, reducing the complexity of deployment.
- Intuitive Management Panel: Designed for business users, the cutting-edge panel makes managing customer interactions straightforward and efficient.
TrueEngage WhatsApp Platform Benefits
- Enhanced CX with Limited Agents: Utilize asynchronous communication to deliver superior customer experiences even with a limited number of agents. A study by Gartner found that businesses using messaging apps for customer service see a 20% increase in operational efficiency.
- Comprehensive Conversation History: Ensure customer comfort by maintaining a full history of conversations, which 70% of consumers say is crucial for a positive experience (Salesforce).
- Advanced Visitor Engagement: Generate more leads by engaging visitors with targeted and personalized interactions. HubSpot reports that personalized CTAs convert 202% better than default versions.
- Consistent Service Levels: Control interaction volume to maintain a consistent quality of service, ensuring a smooth and reliable customer experience.
Unique TrueEngage Features
- First Message "In Widget": Avoid abrupt transfers to WhatsApp by initiating the first message within the widget, providing a seamless user experience.
- Customizable Widget Design: Gain complete control over widget design and copywriting to match your brand’s identity.
- Advanced Visitor Targeting: Target visitors based on URL, country, device, and UTM parameters, enhancing the relevance of your interactions.
- Engaging Heads-Up Texts: Use custom or AI-driven texts to engage visitors, increasing engagement rates by up to 50% (Intercom).
- Visitor Engagement Triggers: Set triggers based on time on site, scroll percentage, exit intent, and more, to capture leads effectively.
- Predictive Engagement Integration: Leverage Genesys Predictive Engagement for smarter customer interactions, which can increase conversion rates by 25% (Forrester).
- Conditional Channel Availability: Make channel availability conditional on schedule groups and expected wait times, optimizing resource allocation.
- One-Click Routing: Easily configure routing to your Genesys WhatsApp number with just one click, streamlining the process.
One-Click Upgrade to Any-Channel Web Contact Platform for Genesys Cloud
Expand your communication capabilities with a simple upgrade:
- Enhanced Genesys Web Messenger (Chat)
- Facebook Messenger Chat
- WebRTC Web Calls
- WebRTC Video
- Web Callback Requests
- Custom Forms
- Genesys Knowledge Management (coming soon)
Must-Have for Genesys Partners
TrueEngage offers an all-in-one solution for any-channel web contact needs, making it indispensable for Genesys partners:
- Comprehensive Solution: Cover customer service, digital sales, and marketing needs with one robust platform.
- Easy Presentation: Showcase a ready, self-service solution that is visually appealing and easy to use.
- Drive Demand: Increase demand for GCX licenses and AI implementations by integrating TrueEngage with your customers’ systems.
Simple and Transparent Pricing
TrueEngage offers a straightforward pricing model based on the number of created widgets, ensuring clarity and predictability in your costs.
How to Get Started
Schedule a Product Demo or Setup a Free Trial Today