In the age of impatient consumers, providing seamless and efficient customer service is paramount. With TrueEngage Web Call for Genesys Cloud, you can deploy groundbreaking WebRTC-based web calls complete with beautiful widgets and advanced website visitor engagement features.
This zero-code deployment requires no additional hardware or software, making it easier than ever to enhance customer experience and generate more leads.
Why Use WebRTC-Enabled Web Call Contact Widget on Your Website?
Whether on mobile or desktop, the WebRTC Web Call widget offers a simple, free contact option with no roaming charges. This significantly improves customer experience and increases lead generation. Furthermore, it allows you to track all calls made from your website in Google Analytics, providing crucial insights for your marketing and customer support departments.
The WebRTC Web Call widget transforms the starting point of your conversations by providing agents with pertinent caller information and enabling Genesys co-browsing for enhanced support.
And because it’s 2024, it’s about time to stop using PSTN 😜.
Benefits of WebRTC Web Call Integration with Genesys Cloud
1. Enhanced Customer Experience
- Zero-Cost Calls for Customers: Offering free calls with no roaming charges greatly enhances customer satisfaction. According to a report by TechSee, 78% of customers say that free communication options increase their likelihood of contacting customer service. No need for expensive Free-Toll numbers.
- Shorter Average Handling Time (AHT): Providing agents with website visitor information helps reduce call durations. A study by McKinsey & Company found that businesses leveraging customer data see a 40% reduction in AHT.
2. Improved Lead Generation
- Advanced Visitor Engagement: Engage visitors with custom or AI-driven heads-up texts and trigger interactions based on time on site, scroll percentage, and exit intent. HubSpot reports that personalised CTAs convert 202% better than default versions.
- Optimised Marketing Budgets: Track all web contacts in Google Analytics, helping allocate marketing budgets more effectively. According to a report by BCG, companies that integrate data-driven marketing improve their cost efficiency by 15-20%.
3. Seamless Integration and Deployment
- Zero-Code Deployment: Quickly deploy Web Call widgets with Genesys Cloud without needing any coding skills or additional hardware.
- Intuitive Management Panel: Designed for business users, the panel makes managing customer interactions straightforward and efficient.
- Single Website Code Snippet: Manage multiple widgets effortlessly with just one piece of code.
Unique TrueEngage Features
1. Beautiful, Easy-to-Deploy Widgets
- Aesthetically pleasing and user-friendly web contact widgets
- Complete control over widget design and copywriting to match your brand.
2. Advanced Targeting and Engagement
- Target visitors based on URL, country, device, and UTM parameters.
- Use custom or AI-driven texts to engage visitors and set triggers based on their behavior.
- or Utilize Genesys Predictive Engagement for smarter customer interactions, which can increase conversion rates by up to 25% (Forrester).
3. Smart Interaction Management
- Configure routing to the intended queue with one click.
One-Click Upgrade to Any-Channel Web Contact Platform for Genesys Cloud
Expand your communication capabilities effortlessly:
- Enhanced Genesys Web Messenger (Chat)
- WhatsApp
- Facebook Messenger
- WebRTC Video
- Immediate and Scheduled Web Callback
- Custom Forms
- Scheduled Video (coming soon)
- Genesys Knowledge Management (coming soon)
Must-Have for Genesys Partners
TrueEngage provides an all-in-one solution for any-channel web contact needs, making it essential for Genesys partners:
- Comprehensive Solution: Cover customer service, digital sales, and marketing needs with one robust platform.
- Easy Presentation: Showcase a ready, self-service solution that is visually appealing and easy to use.
- Increased Demand: Drive demand for GCX licenses and AI implementations by integrating TrueEngage with your customers’ systems.
Simple and Transparent Pricing
TrueEngage offers a straightforward pricing model based on the number of created widgets, ensuring clarity and predictability in your costs.
With TrueEngage and Genesys Cloud, deploying WebRTC Web Calls has never been easier. Transform your customer service and lead generation efforts today and experience the benefits of enhanced customer engagement and streamlined operations.
➡️ Schedule a demo or start a free trial today.